Your privacy is our priority

1. Introduction

okbaj is a trusted online betting and gaming platform operated for players in Bangladesh. Protecting the privacy of the personal information you provide while using our services is one of our core responsibilities. This Privacy Policy ("Policy") explains how okbaj collects your information, how it uses that information, and under what circumstances it may share it with third parties.

This policy applies to the okbaj.lat website and all associated services. By using our platform, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

2. What Information We Collect

okbaj collects various types of information in order to provide its services smoothly. This information falls into two categories:

2.1 Information You Provide

When you create an account on okbaj or use our services, the following information may be collected from you:

• Full name (first name and last name)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Documents required for identity verification (such as a national identity card)
• Financial transaction details (bKash, Nagad, or Rocket account number)

2.2 Automatically Collected Information

When you visit our platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Date and time of your visit to the site
• Which pages you visited and how long you spent on them
• Information collected through cookies and similar tracking technologies

3. Purpose of Data Collection

okbaj uses your information for the following legitimate purposes:

• Account management: To create, verify, and keep your account secure.
• Identity verification: To confirm age and identity and ensure responsible gaming.
• Financial transactions: To process deposits and withdrawals.
• Customer support: To resolve your issues and provide assistance.
• Security and fraud prevention: To maintain platform security and prevent any unlawful activity.
• Service improvement: To continuously improve our platform and gaming experience.
• Legal compliance: To comply with applicable laws and regulations.
• Communication: To inform you about relevant information, updates, and offers.

4. Data Sharing Policy

okbaj does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We rely on trusted third parties to provide game technology, payment processing, customer support, and IT services. These partners are given only the information necessary to deliver their services, and they are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

We may be required to disclose information under court orders, government directives, or other legal requirements. In such cases, we will disclose only the minimum information necessary.

4.3 Fraud Prevention

Information may be shared with relevant authorities to detect and prevent money laundering, fraud, or other unlawful activities.

5. Cookies and Tracking Technologies

The okbaj website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that improve your browsing experience.

Types of cookies we use:

• Essential cookies: Necessary for the basic functionality of the site, such as maintaining your login session.
• Functionality cookies: To remember your preferences and settings.
• Analytical cookies: To understand site traffic and usage patterns — this information is analysed in a completely anonymised manner.

You can control or decline cookies by changing your browser settings. However, disabling certain essential cookies may affect some functionality of the site.

6. Data Retention and Security

6.1 Retention Period

okbaj retains your information for as long as it is necessary to fulfil the purpose for which it was collected or to meet legal obligations. Even after an account is closed, certain information may be retained for a specified period for legal reasons.

6.2 Security Measures

We have adopted industry-standard security measures to keep your information safe:

• Data transmission is secured through SSL (Secure Socket Layer) encryption technology.
• Passwords are always stored in hashed and encrypted form — no one can view them directly.
• Access to sensitive information is restricted to authorised personnel only.
• Regular security reviews and risk assessments are conducted.
• Firewalls and intrusion detection systems are active at data centres.

However, no method of transmitting or storing information over the internet is completely secure. We make every effort, but a guarantee of perfect security is not possible.

7. Your Rights

As an okbaj user, you have certain important rights over your own information:

• Access: The right to know what information we hold about you and to request a copy.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your personal information in certain circumstances.
• Objection to processing: The right to object to the use of your information for specific purposes.
• Portability: The right to receive your information in a structured, commonly usable format.
• Withdrawal of consent: You may withdraw consent for marketing communications at any time.

To exercise these rights, please contact our support team. We will respond to your request as quickly as possible.

8. Protection of Minors

okbaj is a platform strictly for adults. Only those aged 21 or above may use this platform. We do not intentionally collect any information from those under 21.

If we receive confirmed information that a minor has created an account, that account will be closed immediately and all collected information will be securely deleted.

9. Third-Party Links and Services

The okbaj platform may include content from game providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Ezugi, Evolution Gaming, NetEnt, Microgaming). These third-party services have their own privacy policies, for which okbaj is not responsible. We recommend that you review the privacy policy of each service.

10. Protection of Payment Information

For financial transactions, okbaj supports bKash, Nagad, and Rocket payment methods. During payment processing, your financial information is transmitted securely through the relevant payment provider's system.

We never store your complete payment credentials. Only the minimum information necessary for transaction verification and support is kept in our system. All financial information is secured through encryption technology.

11. International Data Transfers

Some of okbaj's servers and service provider partners may be located outside Bangladesh. For such transfers, we ensure that appropriate measures to protect your information are maintained and that the standards of this policy are met.

12. Changes to This Policy

okbaj reserves the right to update this privacy policy from time to time. If significant changes are made to the policy, we will publish a notice on the platform and/or inform you at your registered email address.

The "Last Updated" date shown at the top of the policy will always indicate the date of the most recent revision. Continuing to use the platform after changes have been made will be considered acceptance of the updated policy.

13. Complaints and Enquiries

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We will review your request as promptly as possible and take appropriate action.